Recover More Abandoned Checkouts with AI Calls
Outcraft makes the call to your shoppers within minutes of the drop-off, finds out reasons stopping them, solves it with a real conversation, and sends them a checkout link they can use on the spot.
Outcraft AI lives in every channel
- Voice
- iMessage
- SMS
Hear How a Simple Question Turns into a Successful Checkout
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- AI agentLet me ask, are you mainly considering waiting to see if it goes on a bigger sale, or are you maybe looking at any other options or competitors out there?
- ShopperI don't know what I'm doing, to be honest.
- ShopperI mean, I have a Sensate as well that I was using before, but I just don't find it as convenient, because you have to do more of a meditation when you're using it.
- ShopperSo when I saw the price to replace it, I thought it was in Canadian and I was gonna do it, but once I realised it was US dollars, I was like, no.
- ShopperI'm just not really able to replace it at this time with that price.
- AI agentHm, yeah, that totally makes sense.
- AI agentSensate is a good device, but like you said, it's kind of tied to meditation.
- AI agentYou pretty much have to lie down and set time aside, whereas you can just wear this any time, like after a workout, during work, or even on the go.
- AI agentThe hands-free thing really makes it easier to fit into daily life, and that's why a lot of people, even pro athletes, stick with it for their routine over the long run.
- AI agentI get that the US pricing plus the exchange rate is a tough combo right now.
- AI agentOut of curiosity, if the price were a bit lower for Canadian buyers, would you want me to let you know, or are you thinking you might…
- ShopperFor sure, yeah, for sure.
- ShopperI mean, if the price was in Canadian, I would buy it right now.
- ShopperIt's just, you know how sometimes they change the currency.
- ShopperWhen I originally went on, I thought it was Canadian, and then when I went to check out and realised it was US, I was like, oh, it's like 1.5 times the price in Canadian.
- ShopperThat's why I didn't complete it.
- ShopperBut if it was in Canadian dollars, I would totally buy it.
- AI agentRight, I totally get it.
- AI agentThe exchange rate just makes a big difference, and it can be a deal breaker.
- AI agentHonestly, you're not alone.
Millions of conversations. Millions in revenue.
THE PROBLEM
Abandoned Carts are Leaking Your Ecommerce Revenue
Stats tell us, shoppers leave about 7 out of 10 Carts without finishing the checkout process. The average number came out to be 70.22% according to Baymard Institute when they conducted 50 studies.
The usual response for any store is 3 scheduled emails with discount codes.
The answer is a question they needed to ask their shopper. The question might be about size options, shipping dates, or a possible return policy.
The Human Sales Team of Ecommerce brands might not ask that question. Outcraft AI does.
LET'S COMPARE
Phone Call vs. Abandoned Cart Email vs. Discount Pop-Up
When it reaches them
Direction
Finds out why they left
Default move
Channels
Measured in
Keep your abandoned cart flow. Outcraft picks up the shoppers it didn’t convert, on a channel the flow doesn’t have.
HOW IT WORKS
From a Drop Off to Confirmed Checkout in Five Steps
Every Stage of the Process is Measured; there’s no Guesswork Involved
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01
Checkout Opportunity Missed
A shopper leaves mid-purchase, Shopify passes Outcraft the cart, contact info and the time.
-
02
First call is Made
Outcraft calls the shopper almost immediately while the shopper remembers the order and doesn't close their browser tab.
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03
Actual Conversation Happens
The agent asks about issues which stopped shoppers from purchasing the items, shoppers reply. This is a real-time conversation. No scripts involved.
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04
Issues are Handled On-Call
Shipping cost, delivery date, problems, and product returns, Outcraft solves them all from brand catalogue.
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05
Checkout Action is Completed
Outcraft sends a link to the shopper via SMS or WhatsApp. Shopper clicks on it and finishes the process while being on the phone with our AI agent or minutes later.
SUCCESS STORIES
Hear what our Customers say
Acentecom recovers $70K+ in monthly revenue from abandoned carts with Outcraft AI.
BEFORE YOU ASK
Things Ecommerce Brands Ask Us Before Saying “Yes” to Outcraft
What Do You Mean by “Abandoned Cart Recovery?”
Shoppers often enter necessary information in the “Checkout” page but leave the page without paying. This is what we call an “Abandoned Cart.”
An abandoned cart recovery happens when the sales team contacts that customer and convinces them to complete their order and pay.
Outcraft does the job your human sales team would do. It calls the shopper within minutes and wants to know what the issue is, solves it, and sends the checkout link via SMS or WhatsApp during the call.
Will My Customers be Annoyed by the Call?
Outcraft’s own data shows 1.7% of the connected customers were annoyed. Almost 42.7% actually said “Thank You.”
What If they can Tell It’s an AI Speaking to Them, not a Human?
Most customers won't even realize it's AI. Also, hardly 3% of the people ask. Shoppers need you to solve their problems. It doesn't matter if it's AI doing it for you.
Can It Handle Objections Effectively?
Shoppers who actively inquire about size, pricing, discount, and other issues… tend to convert 2 – 3% more than others. Outcraft answers questions based on their conversation and your catalogue. Not a written script.
Isn’t this Redundant with Our Email and SMS Flows?
Absolutely not. The Email and SMS flow stays. Outcraft picks up orders your existing email flow can’t convert. It reaches the customer through a channel the campaign doesn’t have. Shoppers tend to answer a phone call more than opening the “Third” email in a sequence.
Every Abandoned Checkout Deserves A Phone Call
Bring one week of abandoned checkouts. We'll show you what a phone call recovers.