SUCCESS STORIES
Hear what our Customers say
Acentecom recovers $70K+ in monthly revenue from abandoned carts with Outcraft AI.
Outcraft reaches out to shoppers who stopped buying from you, wants to know what’s stopping them, and gives them a reason to come back.
Outcraft AI lives in every channel
THE PROBLEM
Almost all Ecommerce Brands use email clients to send out “We Miss You” or “Our Products are on Discount” mail. But previous shoppers don’t leave over price.
Instead, they might forget to reorder, the product might get discontinued, or there might just be an issue with the last delivery.
They need a personalized conversation, not an automated email or a “Thank You Discount.” Outcraft does that for you.
You Dictate the Segment. Outcraft AI Works with your Purchase Records
Outcraft calls shoppers who should’ve bought from you by now, but haven’t.
Shoppers who bought only once and never again.
Shoppers who weren’t entirely happy with the product.
Shoppers who spend heavily and are worth the call.
WHY OUTCRAFT GOES FOR A “PERSONALIZED” APPROACH?
Shoppers who left your brand for a new one don’t care about discounts. They have their reasons for the switch. Outcraft reaches out and asks, “Why?” This eliminates guesswork and gives you proper insight and valuable data to act on.
Personalized calls can fix delivery problems and apologize to the shoppers for inconveniences. A sequenced email can’t. Simple acknowledgment of an unfortunate event can melt hearts and win back your past customer.
A call or a message tailored to a specific shopper’s preferences can reach them better than a generic “Thank You” email which they won’t even open.
LET'S COMPARE
Finds out why they left
Reaches people who stopped engaging with you
Makes shopping experience better
Default move
Costs money per attempt
Shoppers tell you why they left
Email flow and ads budget are still viable. Outcraft only targets people these mediums can’t reach.
EXPLAINING OUR PROCESS
You decide who counts as a “Lost” shopper.
Outcraft reaches out to the shopper inside the hours you set and at your frequency on voice, iMessage, WhatsApp, email, or text.
Outcraft asks the shopper open questions and waits for the answer.
The shopper may run out, they might drift, forgot to order, there was an issue, or they might switch brands... each reason gets a different response from Outcraft.
When the customer is happy with the response, Outcraft sends the checkout link on call.
SUCCESS STORIES
Acentecom recovers $70K+ in monthly revenue from abandoned carts with Outcraft AI.
Ecommerce brands will set who to reach out to and how often. If someone doesn’t want to be contacted, opt-outs will be honored for calls, texts, iMessages, WhatsApp messages, etc.
We understand the rules of contact differ from one market to another. We’ll go through your market rules with you.
The AI agent immediately settles with a “No.” Outcraft ends the call politely and honors the answer across all the channels.
Keeping the parameter inside a year would be an ideal choice to begin with.
Let’s say, one shopper bought nine months’ worth of consumables. He’s still a better candidate to approach at month 11 than a person who bought a mattress two years ago.
Learning this much from an Outcraft call is a valuable insight on its own. Now you know who not to target with retargeting ads.
Also, shoppers like these usually switch on a price. More often than not, they’ll buy from you again if you offer a better deal.
Bring a list of shoppers who stopped buying. We’ll show you what a conversation brings back.
