Abandoned checkout recovery AI agent & Shopper

Real call

Hear How Outcraft Handles a Real Customer Call

0:00

Show transcriptHide transcript

AI agentLet me ask, are you mainly considering waiting to see if it goes on a bigger sale, or are you maybe looking at any other options or competitors out there?
ShopperI don't know what I'm doing, to be honest.
ShopperI mean, I have a Sensate as well that I was using before, but I just don't find it as convenient, because you have to do more of a meditation when you're using it.
ShopperSo when I saw the price to replace it, I thought it was in Canadian and I was gonna do it, but once I realised it was US dollars, I was like, no.
ShopperI'm just not really able to replace it at this time with that price.
AI agentHm, yeah, that totally makes sense.
AI agentSensate is a good device, but like you said, it's kind of tied to meditation.
AI agentYou pretty much have to lie down and set time aside, whereas you can just wear this any time, like after a workout, during work, or even on the go.
AI agentThe hands-free thing really makes it easier to fit into daily life, and that's why a lot of people, even pro athletes, stick with it for their routine over the long run.
AI agentI get that the US pricing plus the exchange rate is a tough combo right now.
AI agentOut of curiosity, if the price were a bit lower for Canadian buyers, would you want me to let you know, or are you thinking you might…
ShopperFor sure, yeah, for sure.
ShopperI mean, if the price was in Canadian, I would buy it right now.
ShopperIt's just, you know how sometimes they change the currency.
ShopperWhen I originally went on, I thought it was Canadian, and then when I went to check out and realised it was US, I was like, oh, it's like 1.5 times the price in Canadian.
ShopperThat's why I didn't complete it.
ShopperBut if it was in Canadian dollars, I would totally buy it.
AI agentRight, I totally get it.
AI agentThe exchange rate just makes a big difference, and it can be a deal breaker.
AI agentHonestly, you're not alone.

YSYour Store

CampaignsEvery moment Outcraft handles for your store.

🛒
Abandoned checkout recoveryVoice + SMS · edited 3 days ago
Running
🎁
Post-purchase upsellSMS + Email · edited 1 week ago
Running
🎧
Inbound phone supportVoice · edited 2 weeks ago
Running
↺
Win back lapsed customersVoice + Email · edited 3 weeks ago
Paused
💳
Failed payment recoverySMS · draft
Setting up

All Your Campaigns in One Place

Start from proven templates for carts, upsells, support and win-backs.
Each campaign handles one shopper moment, on the channels you choose.
Pause, resume or edit any campaign with one click.

YSYour Store

ConversionsEvery order Outcraft helped close.

Alex R.Abandoned checkout · Recovered checkout
$249.99SAVE102 h ago
Jamie L.Inbound support · Answered question
$118.405 h ago
Priya K.Post-purchase upsell · Added an item
$64.00THANKS151 day ago
Sam T.Win-back · Returning customer
$182.501 day ago

Every Recovered Order, Traced to Its Source

See who bought, which campaign helped and how much it was worth.
Track which discount codes actually drive sales.

Illustrative example data. Names, contacts and numbers are not real customers.

01

An Order Falls Through

A cart is abandoned. An order is placed. A payment fails. A customer stops buying.
02

Outcraft Notices

Outcraft watches for events in your store. You choose the moments, and it does the rest.
03

It Takes Action

Outcraft reaches shoppers wherever they are, by call, SMS, iMessage, WhatsApp or email, then answers questions, handles objections and makes relevant offers.
04

Keeps Everything on Track

The conversation continues across channels until the opportunity is resolved, with revenue attributed back to the campaign.

Works With the Tools You Already Use

Connect your store in minutes and start from proven campaign templates.

Shopify

Store platform
Klaviyo

Email & SMS
Omnisend

Email & SMS
Checkout Champ

Checkout & Upsells
Triple Whale

Analytics
Custom API

Any other tool

See all integrations

Opt-out handling

When a customer asks to stop, Outcraft stops.

One no is enough.

Do Not Call protection

Numbers are checked against applicable Do Not Call lists before outreach.

Automatic stop conditions

Stop outreach when someone purchases, opts out, reaches an outcome or meets another defined condition.

Frequently Asked Questions

Everything ecommerce teams usually ask before getting started.

Still have questions?Book a call with us →

What is Outcraft?

Outcraft is the AI Sales Team for Ecommerce Brands. Our AI agents call, text, and message shoppers across voice, SMS, iMessage, email and WhatsApp — recovering abandoned carts, earning repeat orders, saving subscriptions, and answering the questions that decide a sale, within minutes of it happening.

Will this replace our Klaviyo or existing email/SMS flows?

No. Keep the flows that already work. Outcraft adds real conversations around high-intent moments where another automated email or text may not be enough.

How is this different from a cart-recovery app?

A cart-recovery app sends the next message on the list. Outcraft has a conversation. It calls within minutes of drop-off, finds out what stopped the shopper, answers it and sends a checkout link on the spot. And it doesn't stop at the cart: the same agent, with the same memory, earns the upsell after delivery, recovers failed payments and saves subscriptions.

Will it sound like a robot to my customers?

Most shoppers don't realize it's AI until you tell them. Listen to a recording before you decide — we'll call you first, on your own store's data. And every conversation is recorded and reviewable, so you're never guessing what was said in your name. What shoppers care about is whether their problem got solved, and solved well — when it is, they appreciate it, and it stops mattering whether it was AI.

What happens if the shopper doesn’t answer?

A missed call does not have to end the conversation. Outcraft can continue across SMS, iMessage, WhatsApp and email based on your campaign setup and permissions.

How do we know if Outcraft is actually generating revenue?

Outcraft tracks campaign outcomes and attributed revenue, so you can see which conversations lead to sales.

How quickly can we launch?

You can set it up yourself or book a call with our team and we'll set you up faster. We can help you connect your store on Shopify, Checkout Champ or Next Commerce, or send checkout events from any other platform through our Custom API. Then choose the moment you want covered first, like abandoned checkouts, and set your rules: contact hours, frequency caps and who gets contacted. Campaign templates get you started fast, then you tailor the agent to your products, offers and brand.

Your AI Sales Agent forEcommerce

Millions of conversations. Millions in revenue.

The AI Sales Team Your Store’s Been Missing

Recover abandoned carts

Post-purchase upsells

Win back past customers

Prevent subscription cancellations

Recover failed payments

Turn inbound questions into sales

Go Multi-Channel. Track Everything.

All Your Campaigns in One Place

See Exactly What Outcraft Earns You

Know Which Channels Work for Your Shoppers

Every Recovered Order, Traced to Its Source

Hear and Read Every Conversation

Multilingual support

A Shopper Takes an Action. Outcraft Handles the Rest.

An Order Falls Through

Outcraft Notices

It Takes Action

Keeps Everything on Track

Works With the Tools You Already Use

Shopify

Klaviyo

Omnisend

Checkout Champ

Triple Whale

Custom API

You Stay in Control of Every Outreach